This Privacy Policy describes how SellerAxis, Inc. (“SellerAxis”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you access or use our websites, applications, APIs, and related services (collectively, the “Services”). By using the Services you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
- Account information you provide when registering or managing an account, such as name, email address, password, company name, role, and billing details.
- Customer Data that you or your organization upload, import, or connect to the Services, including product catalog, orders, shipments, inventory, and related commerce data.
- Usage data such as log files, IP address, browser type, pages viewed, features used, timestamps, and referring URLs.
- Device and cookie data including device identifiers, operating system, and information collected via cookies and similar technologies.
- Communications you send to us, such as support requests and feedback.
2. How We Use Information
We use personal information to:
- Provide, maintain, and improve the Services;
- Authenticate users and secure accounts;
- Process transactions and send related information;
- Provide customer support and respond to inquiries;
- Send service, security, and administrative communications;
- Monitor and analyze usage, trends, and performance;
- Detect, prevent, and address fraud, abuse, and security incidents;
- Comply with legal obligations and enforce our Terms of Service.
3. Legal Bases for Processing (EEA/UK)
Where the GDPR or UK GDPR applies, we process personal information on the following legal bases: performance of a contract, compliance with a legal obligation, our legitimate interests (such as securing and improving the Services), and your consent where required.
4. How We Share Information
We share personal information only as described in this Policy, including with:
- Service providers and sub-processors that help us operate the Services (hosting, analytics, email, payment processing, customer support).
- Your organization’s administrators and other authorized users who manage your account.
- Integration partners you connect to the Services at your direction.
- Business transfers in connection with a merger, acquisition, financing, or sale of assets.
- Legal and safety disclosures when required by law or to protect rights, property, or safety.
We do not sell personal information.
5. Cookies and Similar Technologies
We use cookies, local storage, and similar technologies to authenticate sessions, remember preferences, measure performance, and improve the Services. You can control cookies through your browser settings; disabling certain cookies may impact functionality.
6. Data Retention
We retain personal information for as long as your account is active, as needed to provide the Services, and as required to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods are determined based on the nature of the data and applicable legal requirements.
7. Security
We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit, access controls, logging, and regular security reviews. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
We operate internationally and may transfer, store, and process personal information in countries other than your own. Where required, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
9. Your Rights
Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal information, and to object to processing or withdraw consent. To exercise these rights, contact us at the address below. We will respond within the timeframes required by applicable law.
10. Children’s Privacy
The Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the “Last updated” date above and, where appropriate, by additional means such as email or an in-product notice.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at support@selleraxis.com, or by mail to SellerAxis, Inc.